SOTEC Managed Services

Managed Services Packages

Basic Server Management

SOTEC Technical Solutions provides professional management of operating systems, including Windows, NetWare, Red Hat Linux, and Solaris. This service is perfect for companies that want to manage their own applications, but not deal with the ongoing hassle of tuning, securing, and maintaining the operating system. We will take the burden of ensuring you get the proper services for your specific server and operating system.

  • A system audit to document your architecture and suggest improvements
  • 24/7 technical monitoring of the server and operating system from experienced engineers
  • Security and bug patch notification for the operating system, and when approved, a service call will be scheduled for installation.
  • Monitoring the network availability of one IP.
  • Monitoring the server's disk usage, processor usage and load average
  • Visibility into SOTEC Technical Solutions trouble ticket system via a secure portal
  • Remote Remediation

Application Server Management Services

Ensuring your applications are available and running at peak efficiency is a 24/7 responsibility. SOTEC Technical Solutions offers comprehensive application monitoring and management so your customers and employees will be able to use your applications without significant unscheduled interruption. We offer a complete range of management services tailored to remove the burden of ensuring your applications are up and getting the proper maintenance.

  • A system audit to document your architecture and suggest improvements
  • 24/7 technical monitoring of the server and operating system from experienced engineers
  • Security and bug patch notification for the operating system, and when approved, a service call will be scheduled for installation.
  • Monitoring the network availability of one IP.
  • Monitoring the server's disk usage, processor usage and load average
  • Visibility into SOTEC Technical Solutions trouble ticket system via a secure portal
  • Monitoring the server's disk usage, processor usage, and load average
  • Periodic activity reports
  • Remote Remediation

Database Server Management Services

Ensuring your MySQL, and MS SQL 2000 databases are configured and maintained properly is a time-consuming task for IT departments. SOTEC Technical Solutions can augment your internal skill set with comprehensive database server management. We offer a broad range of management services and will take the burden of ensuring you get the proper services for your specific server and databases. Typical database services offered by SOTEC Technical Solutions include:

  • A system audit to document your architecture and suggest improvements
  • 24/7 technical monitoring of the server and operating system from experienced engineers
  • Security and bug patch notification for the operating system, and when approved, a service call will be scheduled for installation.
  • Monitoring database and network availability
  • Monitoring database response time
  • Monitoring the server's disk usage, processor usage and load average
  • Visibility into SOTEC Technical Solutions trouble ticket system via a secure portal
  • Remote Remediation

Network Device Management Services

Network devices - firewalls, load balancer, routers, switches and hubs - must be properly configured and maintained to ensure network security and reliable operation. SOTEC Technical Solutions offers a broad range of network management services and will take the burden of ensuring you get the proper services for your specific network.

  • A system audit to document your architecture and suggest improvements
  • 24/7 technical monitoring of the server and operating system from experienced engineers
  • Security and bug patch notification for the operating system, and when approved, a service call will be scheduled for installation
  • Maintaining the security of firewalls
  • Monitoring bandwidth usage
  • Monitoring network device availability and performance
  • Visibility into SOTEC Technical Solutions trouble ticket system via a secure portal
  • Remote Remediation

Security Management Services

Maintaining the security of your Internet-based systems is more important and more time consuming that ever. SOTEC Technical Solutions removes the burden of protecting your systems by offering 24/7 security management that combines intrusion detection and vulnerability scanning.

  • Identify miss-configured firewalls
  • Catch attacks that firewalls legitimately allow through (such as attacks against Web servers)
  • Document hacker attempts that fail
  • Watch for insider hacking
  • Identify users installing unsecured software on their machines
  • Recognize unauthorized machines using the network
  • See incorrect IP space utilization
  • Log in-Log off records

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Our Partners

Dell Certified Partner - Managed Services

Microsoft Certified Partner


Some of our Solution Benefits:

Access to 24/7 Help Desk

Our 24/7 help desk is staffed by our own skilled engineers 24 hours a day, seven days a week, 365 days a year. You'll never be without support again - even in the middle of the night.

Remote Network Monitoring

Our state-of-the-art remote monitoring system lets us know about problems with your network, systems and applications before they affect you. We even check for failed backups and overdue security patches on your servers. Anything that can be fixed remotely is included in the monthly cost.

Inventory Management

Our automated inventory management tools scan your network and produce a detailed list of your hardware and software, across networks and systems.

Quarterly Preventative Maintenance

Quarterly preventative maintenance is a bare minimum for any network with at least one server. We check every log, suggest operating system updates and security patches to your server and networking equipment.

Monthly Preventative Maintenance

Monthly maintenance is the best method we've found for decreasing downtime and unscheduled visits. Our checklist goes through each network device in detail and makes sure they're up to date and secure. If not, we provide a detailed priorities list for you of critical and pending issues.

Monthly Analysis Service "Virtual CIO"

If you've ever wanted to know what issues may be causing existing or future problems, this service is critical to your business success. Virtual CIO summarizes critical issues based on data collected from your environment as well as provides recommendations on how to resolve issues that could affect performance. Virtual CIO also provides you with direct access to our most senior engineers - certified Microsoft engineers and certified great listeners. Their goal is to make technology work for you - not against you.

On-call Solutions Service

You get all the benefits of our On-call Solutions program - quick response, friendly service, and the best engineers in the business.

No On-site Minimums

We waive the regular 4-hour minimum for all on-site visits.