Regulatory Compliance IT Managed Services
ISO 17799/BS 7799
Compliance with Best Practices in Information
ISO 17799 is a code of pracice issued by the International Organization for Standardization and BS 7799 a standard published by the British Standards Institute. Both deal with information security.
Business Continuity Planning
| Requirement |
SOTEC Remote Monitoring/Partner |
- Counteract interruptions to business activities and to critical business processes from the effects of major failures or disasters
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Overall IT monitoring of core resources and redundant or back-up site, including:
- Current faults reporting (current alerts)
- Availability reporting
- Latency
- Performance reports on network utilization, system O/S metrics, SQL, Exchange and Oracle
- Intelligent Windows event log monitoring for precise error identification
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System Access Control
| Requirement |
SOTEC Remote Monitoring/Partner |
- Control access to information
- Prevent unauthorized access to information systems
- Ensure protection of networked services
- Prevent unauthorized computer access
- Detect unauthorized activities
- Ensure information security when using mobile computing and tele-networking facilities
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- Vulnerability scanning
- Patch assessment
- Firewall monitoring
- Real-time intrusion monitoring: monthly summaries on use of admin. Password including; login/logout activity, failed login details; account modifications
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System Development and Maintenance
| Requirement |
SOTEC Remote Monitoring/Partner |
- Ensure security is built into operational systems
- Prevent loss, modification or misuse of user data in application systems
- Protect the confidentiality, authenticity and integrity of information (specifies cryptographic controls)
- Ensure IT projects and support activities are conducted in a secure manner
- Maintain the security of application system software and data
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- Automated security alerts, notification, and escalation capabilities
- Time-based escalations
- User-customizable threshold-settings to control and focus alerts
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Physical and Environmental Security
| Requirement |
SOTEC Remote Monitoring/Partner |
- Prevent unauthorized access, damage and interference to business premises and information
- Prevent loss, damage or compromise of assets and interruption to business activities
- Prevent compromise of theft of information and information processing facilities
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- Asset reports automatically identify all moves, adds, and changes
- Notify on changes in access policies, changes in firewall configurations, router configurations, disk drive removals, and environmental
- Archive up to one year's worth of history
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Audit/Compliance
| Requirement |
SOTEC Remote Monitoring/Partner |
- Avoid breaches of any criminal or civil law, statutory, regulatory or contractual obligations and of any security requirements
- Ensure compliance of systems with organizational security policies and standards
- Maximize the effectiveness of and minimize interference to/from the system audit process
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- Use SOTEC Remote Monitoring to take a quick "snapshot" and baseline network activity to establish what constitutes "normal" activity for comparison purposes
- Better differentiate between denial of service attacks and legitimate increases or spikes in network traffic
- Aggregated firewall reports ensure firewall is in compliance with organization security policy
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Personnel Security
| Requirement |
SOTEC Remote Monitoring/Partner |
- Reduce risks of human error, theft, fraud or misuse of facilities
- Ensure users are aware of information security threats and concerns and are equipped to support the corporate security policy in the course of their normal work
- Minimize the damage from security incidents and malfunctions and learn from such incidents
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- Real-time alerts help immediately assess what happened
- Windows intrusion monitoring provides monthly audit trails
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Computer & Operations Management
| Requirement |
SOTEC Remote Monitoring/Partner |
- Ensure the correct and secure operation of information processing facilities
- Minimize the risk of systems failures
- Protect the integrity of software information
- Maintain the integrity and availability of information process and communication
- Ensure the safeguarding of information in networks and the protection of the supporting infrastructure
- Prevent damage to assets and interruptions to business activities
- Prevent loss, modification or misuse of information exchanged between organizations
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- Overall IT monitoring of core resources and redundant sites
- Current faults reporting (current alerts)
- Availability reporting
- Latency
- Performance reports on network utilization, system O/S metrics, SQL, Exchange and Oracle
- Intelligent Windows Event Log monitoring for precise error identification
- Complete view of infrastructure and hosted applications to better isolate and predict problems before degradation of services
|
Asset Clarification Control
| Requirement |
SOTEC Remote Monitoring/Partner |
- Maintain appropriate protection of corporate assets and ensure that information assets receive an appropriate level of protection
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- Asset reports discover, inventory and clarify what is actually running on the network
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