SOTEC Managed Services

Regulatory Compliance IT Managed Services

ISO 17799/BS 7799

Compliance with Best Practices in Information

ISO 17799 is a code of pracice issued by the International Organization for Standardization and BS 7799 a standard published by the British Standards Institute. Both deal with information security.

Business Continuity Planning
Requirement SOTEC Remote Monitoring/Partner
  • Counteract interruptions to business activities and to critical business processes from the effects of major failures or disasters

Overall IT monitoring of core resources and redundant or back-up site, including:

  • Current faults reporting (current alerts)
  • Availability reporting
  • Latency
  • Performance reports on network utilization, system O/S metrics, SQL, Exchange and Oracle
  • Intelligent Windows event log monitoring for precise error identification

System Access Control
Requirement SOTEC Remote Monitoring/Partner
  • Control access to information
  • Prevent unauthorized access to information systems
  • Ensure protection of networked services
  • Prevent unauthorized computer access
  • Detect unauthorized activities
  • Ensure information security when using mobile computing and tele-networking facilities
  • Vulnerability scanning
  • Patch assessment
  • Firewall monitoring
  • Real-time intrusion monitoring: monthly summaries on use of admin. Password including; login/logout activity, failed login details; account modifications

System Development and Maintenance
Requirement SOTEC Remote Monitoring/Partner
  • Ensure security is built into operational systems
  • Prevent loss, modification or misuse of user data in application systems
  • Protect the confidentiality, authenticity and integrity of information (specifies cryptographic controls)
  • Ensure IT projects and support activities are conducted in a secure manner
  • Maintain the security of application system software and data
  • Automated security alerts, notification, and escalation capabilities
  • Time-based escalations
  • User-customizable threshold-settings to control and focus alerts

Physical and Environmental Security
Requirement SOTEC Remote Monitoring/Partner
  • Prevent unauthorized access, damage and interference to business premises and information
  • Prevent loss, damage or compromise of assets and interruption to business activities
  • Prevent compromise of theft of information and information processing facilities
  • Asset reports automatically identify all moves, adds, and changes
  • Notify on changes in access policies, changes in firewall configurations, router configurations, disk drive removals, and environmental
  • Archive up to one year's worth of history

Audit/Compliance
Requirement SOTEC Remote Monitoring/Partner
  • Avoid breaches of any criminal or civil law, statutory, regulatory or contractual obligations and of any security requirements
  • Ensure compliance of systems with organizational security policies and standards
  • Maximize the effectiveness of and minimize interference to/from the system audit process
  • Use SOTEC Remote Monitoring to take a quick "snapshot" and baseline network activity to establish what constitutes "normal" activity for comparison purposes
  • Better differentiate between denial of service attacks and legitimate increases or spikes in network traffic
  • Aggregated firewall reports ensure firewall is in compliance with organization security policy

Personnel Security
Requirement SOTEC Remote Monitoring/Partner
  • Reduce risks of human error, theft, fraud or misuse of facilities
  • Ensure users are aware of information security threats and concerns and are equipped to support the corporate security policy in the course of their normal work
  • Minimize the damage from security incidents and malfunctions and learn from such incidents
  • Real-time alerts help immediately assess what happened
  • Windows intrusion monitoring provides monthly audit trails

Computer & Operations Management
Requirement SOTEC Remote Monitoring/Partner
  • Ensure the correct and secure operation of information processing facilities
  • Minimize the risk of systems failures
  • Protect the integrity of software information
  • Maintain the integrity and availability of information process and communication
  • Ensure the safeguarding of information in networks and the protection of the supporting infrastructure
  • Prevent damage to assets and interruptions to business activities
  • Prevent loss, modification or misuse of information exchanged between organizations
  • Overall IT monitoring of core resources and redundant sites
  • Current faults reporting (current alerts)
  • Availability reporting
  • Latency
  • Performance reports on network utilization, system O/S metrics, SQL, Exchange and Oracle
  • Intelligent Windows Event Log monitoring for precise error identification
  • Complete view of infrastructure and hosted applications to better isolate and predict problems before degradation of services

Asset Clarification Control
Requirement SOTEC Remote Monitoring/Partner
  • Maintain appropriate protection of corporate assets and ensure that information assets receive an appropriate level of protection
  • Asset reports discover, inventory and clarify what is actually running on the network